Returns & Exchanges

Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund. We ask that all items are returned to us within 14 days of receipt in perfect saleable condition with tags attached. Items purchased during the Sale must be returned within 7 days. If you fall outside our standard returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis. We will always take your personal circumstances into consideration. We want to treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We may not always provide the resolution you were hoping for, but we will always take this approach to make what can be difficult decisions.

Special Conditions 

To protect all our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:

• Any item that has been misused through negligence, abuse or improper care
• Items showing obvious excessive wear and tear
• Items damaged by external factors such as flooding or fire
• Personalised items, unless a manufacturing fault
• On occasion when we feel there has been an abuse of our returns policy in the past.

Returning Your Product If you would like to return an item, please contact us using the Contact Form on our website or e-mail info@maddisonwhyte.com Please let us know

• Which item would you like to return
• The reason for the return
• Whether you would like an exchange or a refund
• If you believe that the item is faulty, please send us photos showing the fault

Once the refund is agreed, we will refund you as quickly as possible and always within 14 days after we receive your return. Your refund will be made using your original payment method. Please be aware that it can take up to 10 days for the refunds to show on your account.

You will need to pay the return postage, so we recommend you use a tracked service since you are responsible for your parcel until it has been received by us. We regret we cannot accept liability for items lost in transit.

Personalised Items

Personalised items may not be returned for refund or exchange unless there is a manufacturing fault.

Faulty Items

We maintain high standards and strict quality control, but occasionally a faulty item may slip through the process. If you have received a damaged or faulty item we apologise for the inconvenience caused. Please contact us to arrange a return and do this as soon as you notice the fault, or at the latest 30 days after receipt. Ultimately, we hope to find a happy resolution as quickly as possible. We handle faulty returns on an individual basis. If we agree with you that the item is faulty we will replace it like for like. Please note that we always try to be fair and respect our customers, but we ask that you are fair in return. Please do not return items stating they are ‘faulty’ when the concern is down to normal wear and tear, misuse or accidental damage.

This does not affect your statutory rights.